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Google Analytics 360

Google Analytics 360
Formerly Google Analytics Premium

Overview

What is Google Analytics 360?

Google Analytics 360 (formerly Google Analytics Premium) is an enterprise-level analytics solution that includes a full service suite of features offering a singular view of the consumer across platforms and devices. It also provides full integration with the Google stack,…

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Recent Reviews

Best Analytical Partner

9 out of 10
June 18, 2021
Incentivized
Google Analytics 360 [(formerly Google Analytics Premium)] has helped in addressing the organizational data & analysis. It has been a …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Google Analytics Premium

$150,000

Cloud
Up to 1 Billion hits/month

Google Analytics

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.google.com/analytics/premium

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Webinar: How to Stay on Budget Using Google Analytics 360

YouTube

Webinar: What Google Analytics 360 and Google BigQuery Can Do for You

YouTube
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Product Details

What is Google Analytics 360?

Google Analytics 360 Features

  • Supported: Deep Product Integrations
  • Supported: Cross-channel and Cross-platform Analysis
  • Supported: Algorithmic Attribution Modeling
  • Supported: Remarketing
  • Supported: A/B Testing (Content Experiments)
  • Supported: API
  • Supported: Robust Reporting Capabilities
  • Supported: Mobile App Reporting
  • Supported: User Permissions
  • Supported: Event Tracking
  • Supported: Mobile Software Development Kits (SDK's)

Google Analytics 360 Video

Google Analytics 360 Suite Overview

Google Analytics 360 Integrations

Google Analytics 360 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUS, UK, Canada, Germany, France, Japan, Spain
Supported LanguagesFull list: https://support.google.com/analytics/answer/1008006?hl=en

Frequently Asked Questions

Google Analytics 360 (formerly Google Analytics Premium) is an enterprise-level analytics solution that includes a full service suite of features offering a singular view of the consumer across platforms and devices. It also provides full integration with the Google stack, data-driven attribution, and the ability to optimize site content through content experiments.

Adobe Analytics, Coremetrics / IBM Digital Analytics (discontinued), and Webtrends Analytics are common alternatives for Google Analytics 360.

Reviewers rate Support Rating and Implementation Rating highest, with a score of 10.

The most common users of Google Analytics 360 are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(537)

Attribute Ratings

Reviews

(1-22 of 22)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's being used by most of the organization but was decided on and managed by a single department. Some business problems it solves for us is the ability to get data out and into other systems like 3rd party visualization tools such as Tableau or PowerBi. Another problem that it solved is that it's easier to find and train talent because most have experience with the free version of Google Analytics.
  • Ease of use
  • Train and documentation
  • Cost compared to other solutions
  • Integration with other products or Google solutions
  • Account, property, and view limitations for large enterprises.
  • No historical data applied to newly created views.
  • Sending data to 2 or more properties easily using GTM.
  • No granular user permissions compared to Adobe Analytics.
For most companies or colleagues I would recommend Google Analytics 360. It's affordable, scalable, and because of the deep integrations with leading ad platforms like Google Ads 360, it is a very smart option. Depending on how detailed or advanced your analytics implementation needs to be GA360 has workarounds to solve most needs. I just recommend plan as much as you can before data collection to take advantage of filters and views otherwise make sure to have Big Query connected so you can always analyze historical data with changing filters.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have Google Analytics 360 set up to measure my web site traffic. I can see where visitors are coming from, how many visitors have come to the site, how long they stay, what pages they visit and so on. It helps me determine what platforms I should be focusing on and what content is resonating.
  • Google Analytics 360 is free. That makes it very accessible to everyone from the solopreneur to larger businesses.
  • Some of the Google Analytics 360 features are easy to use and understand.
  • Google Analytics 360 helps you understand what's working with your content.
  • Google Analytics can be difficult to understand. Not everyone is a whiz at analytics and you really need someone to help set it up for you and explain it to you.
  • Unless you hire someone to help you set it up, Google Analytics 360 can be overwhelming. It almost provides TOO much information, some of which isn't applicable to most users.
  • It would be nice if Google Analytics 360 would provide a "lite" version - or boil it down to the things most people want and need to know.
I think for small business owners, Google Analytics 360 is a free tool that can be used to understand where visitors are coming from - which platforms are driving traffic to your site. Also you can tell which pages of your site they're spending time on - and which they "bounce" quickly from, so changes can be made. You can see which content is resonating most with visitors, too. If you publish a blog for example, you can see which posts people are reading - you can see how long they've stayed on a certain page. It's helpful because it informs your content. On the other side, Google Analytics 360 can be overwhelming. Because there is so much data - too much data? - it can make you turn away. You look at it - become overwhelmed - and just move on. I don't use it as much as I could for that reason. It's helpful to know which data you're looking for so you can focus on that.
Fernanda Ministerio | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
The cost of Google Analytics 360 is high, even in a large company in my country. At the moment we are testing if there is a good cost-benefit relationship and if the tool suite really improves our work, reducing the technical hour's costs of the team. We think this technology is highly justifiable for large companies that have e-commerce. It provides great analytical power concerning the presented results. The value of the contract includes technical support and training for the team, which is very important.
We are testing in a single area for now. So far, we've identified that the number of columns to export and the number of custom variables can bring impactful results. We have been using Google Analytics to track user behavior on our websites. The resulting data helps to understand user behavior and other data, such as which platform the user accessed our site from. It also helps our company know which banners we are getting the most leads from and which leads are converting to customers which can support further analysis for our CRM.
  • Offers premium tools to get to know your data better, with more insight into larger sets of data.
  • Works great with other Google Suite products.
  • Helps track sessions, user bounce rates and session duration.
  • Some competing products have better user behavior analysis.
  • In the funnels, you can see the dips, but you cannot check the seasonality of the funnel conversion at once.
  • The cost is high for companies that are not specifically e-commerce and Marketing.
Google Analytics 360 (formerly Google Analytics Premium) is much more complete than its free version as you won't get the sample data you get in regular Google Analytics.
If you're a marketing, advertising or e-commerce company with multiple sites and products and receiving a lot of data, Google Analytics Premium is fantastic. You will have a great set of tools that will help you to perform different operations and generate reports on your data. These insights would help you make better decisions about your product.
It's too sophisticated a tool for a non-commercial company. Much of your data, reporting and analysis can be done in other tools (or using data science).
Lee Preston | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use Google Analytics 360 on multiple client accounts. It addresses the sampling issues of GA free, and allows you to have more goals & other metrics set up on your account.
  • Unsampled data - which means you're not analysing 3% of a sample of data (which can cause issues).
  • More goals to track - if you're managing multiple business lines/actions within one website this is essential.
  • It still feels like clunky old Google Analytics and the UI isn't fantastic.
  • Still sometimes slow to load.
  • It's still quite difficult to visually present data to clients without other tools.
Really useful if the user has the budget, and if more goals/unsampled data is needed. It's less appropriate for smaller clients where data sampling isn't too bad, or if the cost dwarfs marketing budget.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization recently upgraded to Google Analytics 360 after seeing the added features and benefits it adds from the less recent version. The software is heavily used by our IT and Marketing teams in order to see trends within the website such as which pages have the highest amounts of views, view times, and exit rates. This helps us make updates in order to best serve our customers.
  • Measuring user interaction across multiple platforms.
  • Custom dimensions.
  • Advanced analytic reports.
  • More tutorials.
  • Easier integration with Google Tag Manager.
Google Analytics is a great way to get a broad view of your website. Google Analytics 360 has more advanced features than the classic version making it easier to capture leads and your customer's sales processes. With some training, it can be very helpful however some users may need additional help navigating and learning how to use the site.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
GA was used to track customer activity on our website and mobile app to determine the most frequent customer journey when they are abandoning their search and purchase, and trying to determine what can we do to improve the flow by reducing friction. We also had it plugged into our Google Ad spend as well to determine which ads and campaigns were the most effective as well. There was a sizable Google Ad spend.
  • Reliably tracked our customers.
  • Was able to integrate the Google Ad keyswords and campaigns with customer journey.
  • Data availability
  • The data wasn't available at a certain time everyday.
  • The format of the data is difficult to use.
  • Support is poor.
If you have a complex web and mobile site and need to track what people are doing, AND have the capacity for a large enough team to integrate this data into your warehouse, this is a great platform. There are also some handy reports on the GA website that one gets for free that are helpful.
Ariel Insua | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Google Analytics as a source of site measurement information, and it is the number endorsed for the official measurements of the organization. It is used as an application by the content and writing areas but being the official measurement source it is used more or less so throughout the organization.
  • Shows detailed information online
  • Allows to open the information in different ways
  • Integrates very well with other Google tools
  • The user metric is given by an algorithm and varies daily due to reprocessing or similar things that google does
  • When dealing with large volumes of information it is slow, very slow
  • In the opening of information, it is usually limited. It does not allow combining several dimensions or metrics, and it is necessary to go to a data studio to carry out detailed analyzes
It is a good tool, it gives a detailed view of each of the sites you have. It allows you to build views by URL, security is easy to manage, it provides real-time and historical information within the same UI, and is accessible from any type of device. The raw information can be sent very easily to big query and a lot of analysis can be done there, for example, user behavior since it provides a user_id that allows identifying a user, not by name or email but with an identifier.
Score 10 out of 10
Vetted Review
ResellerIncentivized
Our clients use it across all their departments and across the whole business. The challenges it solves are data democratization and visibility on key metrics for digital marketing.
  • Unsampled data
  • Unlimited user access
  • SQL querying within the tool (without bigquery)
  • Blank canvas report building (without data studio)
Marketing focused companies really can use Google Analytics Premium because it's designed for marketing analysis and improvements to digital marketing activities and campaigns. However, for product-focused companies, Google Analytics Premium might be overly simplistic, as it's designed for marketers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Analytics Premium is used by the whole group and locally by the digital department. It allows us to analyze web metrics of all our digital platforms with accuracy.
  • Accurate metrics analysis.
  • Personalized dashboards.
  • More trainings about features.
  • Case studies and templates of reports.
It is suited for multinationals that have multiple websites to manage.
It could be not relevant for small companies where Google Analytics (free) could do the job perfectly.
January 24, 2020

eCommerce Best Friend

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Analytics Premium is primarily used by our UA, product, and web developing team. It allows various teams to measure and track ROI, page views, interactions, conversions, and traffic from external channels. Easy access to data from other Google entities such as Google Ads. It allows us to gather data about your users and where they came from (search, referral, social, etc.) to optimize those channels then.
  • Track campaigns.
  • Well integrated with other Google products.
  • No explanation on why one page will have high exit rate vs others.
  • The UI can be a bit overwhelming at times.
Google Analytics Premium is great for anyone looking to track users and understand their click/interaction behavior, especially if you're an eCommerce site; you need Google Analytics Premium. The free version does the job done if your just getting started with your eCommerce business. As your traffic grows over time, you'll likely upgrade to the premium version to continue using Google Analytics. Google will require you to upgrade if your traffic volume suddenly becomes high.
Manoj Kulkarni | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used Google Analytics mainly to understand the traffic of our clients' websites, we have implemented it for multiple client websites. It gives us real-time data to understand how the website is performing and its accessibility in terms of keywords, page views, page clicks. It is easy to integrate and helps a lot in creating strategy for our SEO and helps in building campaigns accordingly.
  • Very easy to use and set up.
  • Gives in-depth analysis.
  • Representation of the data in the form of charts that are so explanatory they can be used in meetings.
  • Cannot integrate with some of the other applications.
  • Free version has less scope.
  • Using in mobile app is not user friendly and difficult.
Google Analytics Premium is well suited for dealing with websites/products with a good amount of traffic and higher infrastructure. This is not suited for smaller websites with less content or traffic. The premium version provides good results on the huge content that the website has.
Blake Baron | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it in tandem with all digital and print marketing efforts. We started off on original Google Analytics (free version), but moved to premium when the ROI case became obvious to us. It's indispensable in tracking results of landing pages, marketing campaigns, and user flow between our multiple web properties. We're able to create custom management reports that auto send to interested stakeholders via Google's Mail Server.
  • It's a Google product, so it strikes a great balance between usability and advanced functionality
  • Data is new and nearly constantly updated. I.e. you had a several day lag with Google Analytics Basic. Now, you can immediately analyze newsletter campaign results
  • Integrates with CRM software so we can tell if a prospect visits our site(s) after we initiate a touchpoint (email, call, etc.)
  • I suppose it could be free
  • Oddly, we're able to stump our account reps with our use case. It takes them some time to answer our questions
  • The insights are only as good as your set up. I wish Google provided consulting that went along with their product
If you know what you're doing, have experience with digital marketing, and are fluent in analytics, this will be perfect for your team. Don't expect the software to solve your marketing problems for you. It's a tool, much like a hammer. The hammer won't pound the nail for you. If you have the infrastructure, give Analytics premium a try.
Meredith Walter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Analytics 360 is being used in my organization for mainly web analytics across the entire organization. Our GA data is our "truth" data when it comes to other web metrics that we may receive from other marketing tools. It helps to address the what? questions when it comes to our website. Things like: What are people doing? What pages are they visiting? Etc. We then use additional Voice of Customer data to complement GA data and answer why? questions. Such as: Why are they spending so much time on this page? Why aren't they watching this video? Etc.
  • Additional user management, which is key for large organizations that have numerous users.
  • Higher data processing to process larger amounts of data and store it longer.
  • Formal contract, which provides an actual point of contact for ensuring the service is running as it should and provides service level guarantees.
  • Higher sampling limit for reporting.
  • Additional integration with DoubleClick.
  • Higher limit for custom dimensions and metrics.
  • Data driven attribution modeling function.
  • Although it is getting better, there is more room for the tool to advise on missed features enabled among other suggestions to make better use of the tool.
  • Even though there is some room for user management, I think having additional controls over certain user functionalities would be nice - like custom report sharing.
Google Analytics 360 is definitely more suited for larger organizations that have a need for higher data processing. The standard GA version could very well suffice for the majority of clients. The tool is practically the exact same in terms of UI and UX. It is all backend processing that differentiates the two.
Jimmy Guillermo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Analytics on every client at the agency, it's our best bet to find how our campaigns are doing. The metrics we get from analytics help us act very fast if a campaign is not performing the way it should. The integration with Adwords is just great. It is a reliable way to get the job done, and knowing that you have a dedicated account manager gives the ease of mind you need just to focus on getting your campaign sky high.
  • Adwords Integration.
  • Almost unlimited row data export.
  • Big Query Integration for Big Data Analysis is amazing.
  • Honestly, there isn't a thing that I would actually change or improve on Analytics 360.
This is an amazing tool all the way around. Its endless data row exporting and Adword integration are just great. Google Analytics 360 gives you the insight you need to better understand your clients. You can use the data you gather to take the best-informed decision, I.E, to improve your web page, create remarketing lists and much more.
I just love it.
Anthony Burke | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
To be clear, I do not currently use Premium (now known as 360), but I recently left a position in which we managed many client websites and used Google Analytics in doing so. We were a Google Partner and Google services re-seller (mainly Ad-words), and also used our access to complimentary Google consultations (a key feature of 360/Premium). We used Analytics to improve user experience, analyze their on-site behaviors to optimize our clients' websites, and generate content ideas for our clients based on that behavior. I continue to use Google Analytics for these purposes today, but on a much smaller scale, making it unnecessary to pay a premium. Transitioning from large scale to small scale GA use has provided an interesting perspective change.
  • In my opinion, the best feature of 360/Premium is the access to Google consultants for insights into your analytics, conversions, etc. Being able to talk directly to the people who can help you "win" at Google is very valuable, especially if you are feeling things out. They help point you in the right direction and help you figure out what to focus on.
  • Large scale analytics. Google Analytics 360 is extremely powerful, but you're really only using this if you are keeping tabs on many relatively high-traffic websites.
  • Many different metrics, measurables, etc. (hundreds, maybe?) can give you an amazing amount of information about how people are finding your site and what they're looking at when they get there.
  • Faster refresh rate than the standard version, which can be valuable if you have highly dynamic strategies that operate with a little more urgency.
  • As far as I can tell, this is the ultimate large scale analytics platform. It does so much and can be a very powerful tool. Maybe it's overwhelming for newbies, but that's kinda what the pro Google consultations are for.
  • Although I've never been personally responsible for paying the GA 360 bills, I know it's very pricey ($150K/year last I checked). If your business is managing a lot of high-traffic sites, and maybe you resell other Google services, then it's probably worth it for the dashboard and integration. So... it's expensive, and by definition, not for everyone.
Well Suited: Not to sound like a broken record, but this is ideal (really ideal) for mid-size and larger firms/agencies/etc. whose revenue comes from managing/augmenting/creating many different websites that combine to command a large amount of traffic (meaning "well into the millions" in terms of monthly hits. If this is your industry, and you would describe your company as "big," then you are probably the kind of company GA 360 is made for.
Less Appropriate: If you manage a single website (like I currently do), or if you're a small-ish agency/creative firm that manages websites with combined traffic under 10-million monthly (I believe that is the cut-off). The standard version of GA is still great, but there is no need to pay extra for 360 if you are on the smaller side.
Moses Sam Paul Johnraj | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used by the growth department which is a mix of sales and marketing professionals to analyse the inbound funnel in depth with multiple data sources using the data integration services and then understand the success mix using the analytics maturity assessment. We have been able to generate some formidable insights about the visitors and gently nudge them into the funnel.
  • Data Source Integration
  • Experts guidance and account management
  • Analytics Maturity Assessment
  • A little expensive from a startup perspective in India
  • Most features are already available in the free version
  • Not required / suitable for a small organisation
If you run an agency and are handling multiple accounts then Google Analytics 360 is completely helpful as you can automate most of the tasks and this should help you pull up reports easily with primary and secondary dimensions to dazzle your clients. The biggest advantage is the data integration services that Google 360 offers; try to leverage it as much as possible.
Onjefu Efada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Today we live in a data-driven age, where we base decisions off of the information we have. Access to complete data, quicker vastly helps the decision makers make better decisions. Google Analytics Premium (GA Premium) helps in that regard because you can start using the data right away. Our customer didnt' have to wait 24 hours to see how their marketing campaigns were performing. While charts are generalizations, if you want to do something with your data immediately, you can do so. You can export unsampled data with over 10 dimensions and that can be used right away.
  • I'm not sure how many products give you that level of access.
  • GA Premium's service and support level agreements are exceptional. Google experts were available during our roll-out to our customer and available afterwards to provide additional support. We were able to get questions answered at all answers at all ours so we walked into our client status meetings feeling confident.
  • Customization support- our client sold some very different products (for online and desktop) and had some particular implemention hurdles. GA Premium proved very flexible. We were able to register conversions on both confirmation pages and asynchronous (ajax) requests.
  • It would be nice if GA Premium provided some more online Documentation. The free version has considerably more but perhaps as the user base increases, they can do more in this regard. The probably want to increase demand for their consulting services. You definitely need a savvy engineer familiar with web marketing to properly instrument it and the support of your own analyst to clearly define what you want to look at.
  • Our clients basic metrics (like visitors and conversions) didn't line up between the Premium and Regular versions. I'm not quite sue why. If I had to wager, I would say GA Premium was more accurate. You get what you pay for. I always advise to use a secondary analytics tool at least for measuring conversions for sanity.
Determine early on what sort of metrics and data dimensions would you like to look at before engaging your tech team.
Eric Buhman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
  • Implementation - Enterprise technologies, by default, carry with them the stigma of being complicated and hard to implement. With Google Analytics Premium, code implementation and platform configurations are simplified, supported by a wealth of documentation and support communities, and compared to other enterprise analytics tools take only a fraction of the time. With the continued enhancements of Google Tag Manager, implementation ease will continue to be a strength of Premium.
  • Usability - The friendliness and accessibility of Google Analytics Premium really affects it's adoption across an organization. Users understand and easily learn the tool, empowering even the basic user to understand and find value in its capabilities.
  • Connects it's Ecosystem - For better or worse, it's a Google world and we are all just doing business in it. Between AdWords and Display, Google will often touch the greater percentage of a company's digital marketing initiatives. No other enterprise analytics platform can provide the native abilities to pull core digital marketing data together like Google Analytics Premium.
  • In-Page Analytics - This feature has given our team a headache or two, and breadth of troubleshooting threads in the support community speaks to this as well. For lack of a better way to explain, its buggy.
  • Content Experiments - This feature certainly has value and it's place in the world of free analytics tools, but it is simple and limited. There is tremendous potential to have all this marketing data drive a multi-faceted and variate testing /optimization scenario. But our business will likely leverage a complementary tool for anything requiring this level of complexity.
It's important to understand the services and support available, in addition to capabilities of the Premium platform itself. Come to the table with a strong need, issue, or problem, and understand how Google (or its reseller) believes Premium is the solution.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The city of Virginia Beach is a local municipal and does not sell products but we provide information to residents and visitors. The main website that we use Google Analytics Premium, VBgov.com, on average receives 5 million visitors per year with over 20 million page views. Over the years the website has grown into a massive site with nearly 3,500 pages linking information to 27 departments and events. Even with a great team managing just the website is time consuming and labor intensive. We needed to find a product that allowed us to better identify what our customers was looking for and how can we help with that discovery process. Using Google Analytics Premium allows us to take the data generated from each visit and analyze how we can better serve visitors.

Prior to developing a measurement and reporting standard we knew people were using smartphones and tablets to visit the site but didn't really know where they were coming from, how long they stayed or if they were able to find the information they needed. Through the variety of tools offered by Google Analyics Premium we are now able to identify that 36.4% of our monthly visitors arrive using a smartphone or tablet, what OS, browsers, and where they exit. This is critical because we now know that our site wasn't smartphone or tablet friendly and are working to create a solution. Since we started tracking data and have this information we also know that 25% of our normal desktop traffic has shifted to using mobile devices. If we want to best serve our customer we must transition with them by recognizing a new trend and getting ahead of suggested changes. Our customers deserve to have the best experience we are able to provide.
  • Improved data collection that is easily translated and available to the entire team. The openness allows for better brainstorming sessions for improvements or teamwork to solve a trending issue that normal channels wouldn't detect.
  • Many marketers talk about funneling but few are able to quickly identify what is happening within a website that forces customers to get frustrated and stop searching or take the requested call-to-action desired. The tools that Google Analytics Premium provides is perfect even for the novice user and actionable on a variety of levels within the team.
  • Because we have so many content creators we have to review how the information is shared and where we are going to develop the call-to-action. Google Analytics Premium allows up-to-date data that is easy to decipher making date checkpoints possible and greatly improving our site but reducing 404 errors or alerts to help identify other identified problem areas important to our visitors.
  • One of the ways that I would like to see Google Analytics Premium improved is a way for us to capture ROI for government use. This has always been a challenge for organizations that don't really sell a product but still have a reason to have websites and social media content. It's easy to say that we did this much work and provide these services at $$$ cost to the company and this amount $$$ is the direct result of the efforts. It would be nice to identify what product is of great value and worth the time and effort invested or if we are wasting time providing information that no one read. And, yes we do have a few pages that has had zero visitors. When we start looking at redesign in a couple of years it would be great to have that type of information available. Having tools like this would greatly improve non-profit organizations' ability to track data as an ROI data point.
Companies have to have a purpose for a website but not all companies know what that purpose is and sometimes will create a site because that is what everyone else is doing. The best use of Google Analytics Premium is the identification of specific product lines and how those are positioned for sale in an online environment. When companies have that purpose in mind they will create a website that has purpose and then develop their use of Google Analytics Premium to not only identify their audience but leverage that information to make a better user experience. Part of team building is developing a useful website that is balanced between user friendly and calls-to-action. Personally I want to know if people are leaving before they purchase or at time to click the purchase button. What can we do better or get them to take that final leap. Google Analytics Premium is a perfect tool when used appropriately and with purpose.

Companies who use Google Analytics Premium to capture data points and not take action on the information as soon as possible are not using this tool to it's full potential. Using this product requires commitment and dedication to the whole process and willingness on managements part to believe the data and empower teams to make changes as needed to improve results. Sometimes additional people outside of the team are hindrances to the process decreasing efficiency.
Score 6 out of 10
Vetted Review
Verified User
  • The dashboards feature is quite useful. It's easy to create a dashboard for commonly-used metrics, and they're a good way to keep track of different segments. Dashboards can be private or shared with specific people, so it's very simple to get different people the information they need without overloading them with information they don't use.
  • Google Analytics allows broad access to data in a way that most analytics programs do not. You can give any member of your organization access to a GA account, instead of dealing with a limited number of licenses. This is a convenient and effective way to get people looking at relevant data.
  • GA now buckets data into acquisition, behavior, or conversion data; this is a very useful way of grouping information, and was a great update. The ABC model reflects real customer flow through a website, and is the way most companies actually want to look at data. With this update, Google also introduced new acquisition-related features that allow you to track in much more detail how users came to your site (not just source and medium, but down to source of first vs. second exposure to your brand, how many visits before conversion, etc.).
  • Google has recently added features that allow for greater data customization in GA, which is great. For example, GA now integrates with BigQuery, which means you can combine your internal data with GA data.
  • GA Premium is not yet customizable enough, which is frustrating given how much Premium customers pay for the product. There are many cases in which you can't use the metric you actually want to look at (visits vs. visitors, for example). Custom reports are supposed to solve this problem, but typically require complicated RegEx and often don't work the way you expect them to. In most other analytics programs, you have much more flexibility to look at basic metrics, so this is a frustrating limitation in GA.
  • We didn't find Google's support for its Premium customers to be very good. We adopted Premium fairly early on and were assured that we'd have a lot of help from the Google team in implementing a custom version of Premium that would meet our needs. In fact, we found that most of the documentation we received was simply copied from the public website (not helpful in solving particular business needs). The Google team didn't seem to do much to understand our business needs and help us find the right GA solutions to meet them -- much of the time, we had to go looking for answers on our own. Even when we had very specific technical/implementation questions, our reps typically did not have the answer on hand, and when they followed up it was a very generic answer.
  • Training on GA Premium could be better. Since the point of using GA instead of a limited licenses-based analytics program is to allow broader access to data, GA could provide better training materials. Empowering people to look at data isn't much good if they don't know how to use the program, and we didn't find Google's training materials very helpful. When we implemented GA Premium, for example, the videos on the GA website featured an out-of-date version of GA.
I would advise them to think about what their data needs really are. If their needs are fairly basic (by analytics standards), I would recommend GA wholeheartedly. I think GA would work well for a small ecommerce company, for example, which needs to understand who their customers are, where they're coming from, and how they behave on site.
On the other hand, if they're a larger company working with much more complex data, I might advise against GA, at least for now. GA is not yet customizable enough to make more complicated analysis easy, so if they're doing a lot of heavy segmentation or need to get very granular, another program might be a better fit.
Pramod Khanchandani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Ability to assign much more custom variables then free version ( 50 custom variables available in premium version compared to 5 in the free version)
  • Ability to get raw data . So no more sampling issue or reaching table size limit ( as in free GA or some other tools)
  • Ability to segment data in so many ways
  • Integration of GA with website optimizer tool ( the renamed optimizer to something else). It provides so much more flexibility one A/B testing data can be sliced and dice with all the metrics and traffic of website
  • Last time I worked on it it did not had multivariate testing option. We were just able to do A/B testing
  • You can not share segments across the organization or group of people
  • Ability to create custom reports and share it amongst your team or organization
Key thing to check within your organization would be amount of custom variables needed. For a bigger website with lot of customization option like personalization etc, that would be one of key things. Question to ask from vendor would be about data limit, number of reporting suits needed and tech support options.
Tyson Kirksey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Some clients with heavy web traffic are impressed by the amount of data processed and the speed at which the reports are updated - typically within 2-3 hours. For non-Premium users the wait was often 24 hours or more.
  • Google Analytics has terrific visitor segmentation capabilities, but Google Analytics Premium really makes that useful for Enterprises because data sampling is eliminated. This allows marketers and analysts to construct very specific user segments and see 100% statistically valid trends and datasets.
  • I believe the Attribution Modeling reports in Google Analytics Premium are among the best in the industry. GAP provides seven pre-defined models (first click, last click, time decay, etc.) but more impressive is the ability to create custom models to your liking. This allows marketing executives to truly analyze lift and performance across channels without worrying about duplication problems, and provides the data necessary to allocate marketing budgets for maximum profit.
  • There is still no option to reprocess data which may have been caused by irregular activity or misconfigurations.
  • User Access Controls and account governance are still lacking, in my opinion, though that is supposed to be changed in mid-2013
  • The e-commerce reporting capabilities are still not up to par with other solutions like IBM's CoreMetrics solution.
I would highly recommend Google Analytics Premium to large organizations or enterprises that already use Google Analytics or a similar solution. The advantages to GA Premium are threefold: 1) More data collection, 2) Advanced features for custom analysis, and 3) Enterprise service and support.

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